Front of House Manager

Smyth & Co; Hounslow; On-site; GBP 45,000 - 58,000; Full time

Job summary

A luxury country house hotel in the South West seeks a Front of House Manager to lead guest-facing operations. This hands-on leadership role requires expertise in managing reception and front office teams, ensuring high service standards, and maintaining operational efficiency. The ideal candidate is currently a Head of Department or a strong Assistant Front of House Manager, with a background in quality hotels and excellent leadership skills. This is a full-time position requiring 5 days of work per week, including evenings and weekends.

Qualifications

• Experience as Head of Department or strong Assistant Front of House Manager ready to step up.
• Background in quality hotels, ideally luxury or boutique.
• Calm and approachable people leader.

Responsibilities

• Lead and develop the reception, duty, and night teams.
• Manage front office operations, ensuring high service standards.
• Drive service excellence and operational efficiency.
• Support scheduling, training and performance reviews for the team.
• Act as duty manager when required.

Skills

Leadership

Communication skills

Time-management

Team development

Guest-centric service

Organizational skills

Tools

Hotel PMS systems (Opera or similar)

Job description

Base pay range

Direct message the job poster from Smyth & Co

We’re working with a luxury country house hotel in the South West of England to appoint a Front of House Manager to lead all guest-facing operations. This is a hands‑on leadership role, ideal for someone who is passionate about service, team development, and delivering an exceptional guest journey from arrival to departure.

You’ll oversee reception, duty management and night operations, acting as a visible presence within the hotel and working closely with senior management to maintain high standards, consistency and efficiency across the front office.

What the role involves:

• Leading, supporting and developing the reception, duty and night teams
• Owning the full guest journey, ensuring warm, professional and seamless service
• Managing daily front office operations, procedures and service standards
• Working closely with senior management to drive service excellence and operational efficiency
• Supporting scheduling, training, performance reviews and ongoing team development
• Acting as a duty manager across the hotel when required

About you:

• Currently a Head of Department or a strong Assistant Front of House Manager ready to step up
• Background in quality hotels, ideally luxury or boutique
• A confident, calm and approachable people leader
• Highly organised with excellent communication and time‑management skills
• Comfortable working across reception, duty management and night operations
• Tech‑savvy, with experience using hotel PMS systems (Opera or similar advantageous)

Package:

• Full‑time contract, 5 days out of 7, including evenings and weekends

This is a fantastic opportunity for an ambitious Front of House professional to take on a key leadership role within a highly regarded, guest‑focused property in the South West.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other

Industries: Hospitality and Hotels and Motels