Front of House Manager

The QHotels Collection; Grantham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free health club

Golf discounts

Hotel discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

More perks

Job summary

Belton Woods Hotel, Spa & Golf Resort, part of The QHotels Collection, in Grantham seeks a front-of-house professional to deliver outstanding guest service and manage the guest experience across reception and room allocations.

You will advise on rates, packages and promotions, handle guest issues and work to maximise revenue, contributing to the smooth running of the hotel’s front desk operations.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution abilities.

Responsibilities

• Reception is the first impression of the hotel; you’ll ensure outstanding service and smooth guest experience.
• Manage guest stays, review room allocations, advise on rates, packages and promotions, and resolve guest issues to maximise revenue.

Skills

Front office experience

People management

Customer service

Conflict resolution

Quality standards

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previousexperience within a front office,receptionorfront of house position, or equivalent
• People management experience
• Quality & standardsdriven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.