Front of House Guest Experience Associate

Sussex Inns; England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discount

Job summary

Sussex Inns is seeking a friendly Front of House team member in the United Kingdom. You will deliver excellent customer service, greet guests, take orders, and process transactions in a fast-paced hospitality environment.

The role rewards a strong communicator with a customer‑focused mindset and the ability to multitask. Experience in hospitality or bar service is a plus, with weekend availability and the potential to grow within our independent company.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bartending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns professionally.
• Collaborate with team members to ensure smooth service.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer-centric

Problem-solving

Tools

POS system

Job description

Sussex Inns is seeking a friendly Front of House team member in the United Kingdom. You will deliver excellent customer service, greet guests, take orders, and process transactions in a fast-paced hospitality environment.

The role rewards a strong communicator with a customer‑focused mindset and the ability to multitask. Experience in hospitality or bar service is a plus, with weekend availability and the potential to grow within our independent company.