Pub Operations & Guest Experience Lead

Sussex Inns; New Alresford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sussex Inns is seeking an Assistant Manager for a busy UK pub. You will work closely with the General Manager to oversee daily operations, supervise staff, and maintain high standards of quality and cleanliness to create a welcoming atmosphere for customers.

You will assist in driving sales, implementing promotions, and ensuring excellent customer service while complying with health and safety regulations. Strong teamwork and leadership are essential for a positive work environment and

Responsibilities

• Staff supervision: recruit, train, and supervise pub staff with regular meetings.
• Customer service: ensure exceptional service and handle inquiries.
• Operations management: assist opening/closing, cash handling, and inventory.
• Sales & Marketing: support sales strategies and promotions to attract customers.
• Financial management: help monitor expenses, budgeting, and supplier relationships.
• Compliance and safety: adhere to licensing, health and safety regulations.
• Problem solving: address issues and escalate to the GM as needed.
• Maintenance: coordinate repairs and report facility issues.
• Training and development: deliver training and stay updated on industry trends.

Job description

Sussex Inns is seeking an Assistant Manager for a busy UK pub. You will work closely with the General Manager to oversee daily operations, supervise staff, and maintain high standards of quality and cleanliness to create a welcoming atmosphere for customers.

You will assist in driving sales, implementing promotions, and ensuring excellent customer service while complying with health and safety regulations. Strong teamwork and leadership are essential for a positive work environment and