Front of House Specialist — Guest Service Pro

Sussex Inns; Waterlooville; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Job summary

Sussex Inns in Waterlooville is seeking a friendly Front of House team member to deliver excellent customer service, greet guests, take orders, and ensure a welcoming atmosphere during busy service. This on-site role requires clear communication and a customer-centric approach to help maintain a smooth flow of guests.

Weekend availability is expected, with opportunities to earn tips. Some hospitality or bar operation experience is a plus, and employee discounts are offered in addition to a

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bar tending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Communication

Interpersonal skills

Multitasking

Customer-centric

Job description

Sussex Inns in Waterlooville is seeking a friendly Front of House team member to deliver excellent customer service, greet guests, take orders, and ensure a welcoming atmosphere during busy service. This on-site role requires clear communication and a customer-centric approach to help maintain a smooth flow of guests.

Weekend availability is expected, with opportunities to earn tips. Some hospitality or bar operation experience is a plus, and employee discounts are offered in addition to a