Guest Experience Supervisor - Front of House

Intervieweb; Stratford-upon-Avon; On-site; GBP 18,000 - 21,000; Full time

Job summary

Intervieweb is seeking talented Front of House staff to join our team in Stratford-upon-Avon, delivering an exceptional customer experience and a mouth-watering food offering.

You will take responsibility for the customer journey, take accurate orders, handle payments, and confidently recommend menu and drinks selections. You will work closely with kitchen staff and be a proactive, supportive team member ensuring service standards are met.

Qualifications

• Front of House staff with passion, energy and a customer-first mindset.
• Experience in hospitality or food service is a plus.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Skills

Customer service

Order taking

Cash handling

Menu & drinks knowledge

Observing service standards

Teamwork

Job description

Intervieweb is seeking talented Front of House staff to join our team in Stratford-upon-Avon, delivering an exceptional customer experience and a mouth-watering food offering.

You will take responsibility for the customer journey, take accurate orders, handle payments, and confidently recommend menu and drinks selections. You will work closely with kitchen staff and be a proactive, supportive team member ensuring service standards are met.