Front-of-House Experience Concierge

Avison Young; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Avison Young is seeking Welcome Space Ambassadors to greet visitors and support occupants in our Birmingham lobby. You will deliver a warm, efficient check-in experience, maintain a pristine space, and promote our technology to enhance pre-arrival services and overall experience.

This role focuses on customer service excellence, security awareness, and strong communication to build relationships with occupiers and building users.

Qualifications

• Excellent customer service mindset with a customer-first approach.
• Fluent written and spoken English.
• Confident communicator with strong interpersonal skills.
• Proficient in Microsoft Office for daily reporting and communications.

Responsibilities

• Greet visitors and provide a warm, efficient check-in experience.
• Maintain lobby appearance and ensure security procedures are followed.
• Promote technology and assist with pre-arrival visitor information.
• Build positive relationships with occupiers and building users.

Skills

Customer service

Fluent English

Microsoft Office

Communication skills

Education

SIA Licence

Tools

Microsoft Office

Job description

Avison Young is seeking Welcome Space Ambassadors to greet visitors and support occupants in our Birmingham lobby. You will deliver a warm, efficient check-in experience, maintain a pristine space, and promote our technology to enhance pre-arrival services and overall experience.

This role focuses on customer service excellence, security awareness, and strong communication to build relationships with occupiers and building users.