Lobby Experience Concierge

Avison Young; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Full time

Job summary

Avison Young in Newcastle upon Tyne is seeking a Welcome Space Ambassador to deliver an exceptional front-of-house experience. You will greet visitors, support onboarding, and ensure spaces feel welcoming and well-presented across lobby areas.

The role emphasizes proactive service, relationship-building with occupiers, and utilising technology to support efficient check-in and community engagement. A strong focus on English communication and a positive, collaborative mindset is essential.

Qualifications

• Exudes passion for service delivery.
• Excellent written and spoken English.
• Proactive and motivated with a customer-focused mindset.

Responsibilities

• Provide a welcoming, high-quality experience for visitors and employees.
• Maintain cleanliness and presentation of lobby and entryways.
• Assist with check-in using available technology to streamline arrivals.
• Build positive relationships with occupiers and building users.
• Support events and activities to enhance the employee experience.

Skills

Customer service

Communication

Team player

Technology affinity

Problem solving

English fluency

Microsoft Office

Tools

Microsoft Office

Job description

Avison Young in Newcastle upon Tyne is seeking a Welcome Space Ambassador to deliver an exceptional front-of-house experience. You will greet visitors, support onboarding, and ensure spaces feel welcoming and well-presented across lobby areas.

The role emphasizes proactive service, relationship-building with occupiers, and utilising technology to support efficient check-in and community engagement. A strong focus on English communication and a positive, collaborative mindset is essential.