Front of House Admin Lead – Patient Experience

nuffieldhealth; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Leader to oversee the patient reception, bookings and front-of-house services. You will lead a dedicated team to ensure smooth operations and a welcoming experience from first contact to treatment.

This full-time, permanent role requires strong leadership, people management and excellent IT skills to handle appointments, registrations and patient pathways.

Qualifications

• Experience leading front-of-house teams.
• Experience managing appointments and patient pathways.
• Flexible, proactive and solution-focused approach.

Responsibilities

• Lead, coach and develop the front of house administration team.
• Ensure an exceptional patient experience across touchpoints from first contact through arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.

Skills

Leadership

People management

Customer service

Appointment bookings

IT skills

Tools

Microsoft Office

Job description

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Leader to oversee the patient reception, bookings and front-of-house services. You will lead a dedicated team to ensure smooth operations and a welcoming experience from first contact to treatment.

This full-time, permanent role requires strong leadership, people management and excellent IT skills to handle appointments, registrations and patient pathways.