Front of House Administration Team Leader

Nuffield Health Brentwood; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Leader to coordinate a busy administration team and ensure outstanding patient experiences from enquiry to treatment.

You will lead scheduling, registrations and front-of-house services, coach the team and drive service excellence using KPIs while maintaining accuracy of patient data and bookings. The role offers a supportive environment with a competitive salary and full-time hours.

Qualifications

• Experience leading a front-of-house/admin team.
• Proven ability to manage appointments and patient pathways.
• Strong IT skills with proficiency in Microsoft Office.

Responsibilities

• Lead, coach and develop the front of house administration team, creating a high-performing and engaged culture.
• Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.
• Manage staffing, annual leave, training and day-to-day operational performance.
• Use performance data and KPIs to identify improvements and drive service excellence.
• Act as an escalation point for patient, consultant and colleague concerns.
• Build strong working relationships with consultants, clinical teams and hospital stakeholders.

Skills

People management

Customer service

Appointment management

Scheduling

Tools

Microsoft Office

Job description

Front of House Administration Team Leader

Brighton Hospital | Administration | Full-Time | Permanent

£30,000 per annum depending on experience

37.5 hours per week

As the UK’s largest Healthcare Charity,we’rehere to help look after the wellbeing of the nation. And as the face of Nuffield Health,you’llhelp people feel at ease and find their way to wherethey’remeant to be. Ifyou’resensitive to people’s needs and passionate about exceptional service, it starts with you.

Join us as a Front of House Administration Team Lead at our Brighton Hospital and play a key role in delivering an outstanding experience for every patient from initial enquiry through to treatment. This is an exciting opportunity to lead a thriving customer-focused front of house team responsible for appointment bookings, outpatient administration and front-of-house services. You will ensure excellent customer service standards, efficient patient pathways and strong operational performance.

As our Front of House Administration Team Lead, you will:

• Lead, coach and develop the front of house administration team, creating a high-performing and engaged culture.




• Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.




• Oversee appointment bookings, registrations and front-of-house services.

To succeed as our Front of House Administration Team Lead, you will:

• Be a confident and visible leader with a passion for customer service and operational excellence.




• Have strong people management and team development skills.




• Have experience managing appointments, bookings, diaries or patient pathways.




• Have strong organisational skills with the ability to manage competing priorities.




• Have good IT skills, including Microsoft Office applications.




• Have a flexible, proactive and solution-focused approach.




• Support effective patient pathway management, ensuring patients progress efficiently through their care journey.




• Ensure accuracy of patient demographics, insurance details, bookings and administrative processes.




• Manage staffing, annual leave, training and day-to-day operational performance.




• Use performance data and KPIs to identify improvements and drive service excellence.




• Act as an escalation point for patient, consultant and colleague concerns.




• Build strong working relationships with consultants, clinical teams and hospital stakeholders.

Helping you feel good.

We want you to love coming to work, feeling healthy,happyand valued.That’swhywe’vendeveloped a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle,healthand fitness wellbeing rewards, such as free gym membership, health assessments, retaildiscountsand pension options. At Nuffield Health, we take care ofwhat’simportant to you.

Join Nuffield Health and create the future you want, today.

It starts with you.