Front of House Administration Team Leader

Nuffield Health Brighton Hospital; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Lead to manage bookings, outpatient admin and front-of-house services. You’ll lead a patient-focused team to ensure a smooth journey from enquiry to treatment.

This full-time, permanent role in Brighton offers 37.5 hours per week and a salary of £30,000 per annum depending on experience. The position emphasises exceptional customer service and efficient patient pathways.

Qualifications

• Experience in front-of-house administration or customer service.
• Ability to lead and develop a small team.
• Strong IT skills and organisational abilities.

Responsibilities

• Lead the front of house administration team to deliver excellent patient service.
• Oversee appointment bookings, registrations and pathways.
• Use data and KPIs to drive service improvements and manage staff.

Skills

Customer service

Leadership

Staff management

Microsoft Office

Tools

Microsoft Office

Job description

Brighton Hospital | Administration | Full-Time | Permanent

£30,000 Per Annum Depending On Experience

37.5 hours per week

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

Join us as a Front of House Administration Team Lead at our Brighton Hospital and play a key role in delivering an outstanding experience for every patient from initial enquiry through to treatment. This is an exciting opportunity to lead a thriving customer-focused front of house team responsible for appointment bookings, outpatient administration and front-of-house services. You will ensure excellent customer service standards, efficient patient pathways and strong operational performance.

As our Front of House Administration Team Lead, you will:

• Lead, coach and develop the front of house administration team, creating a high-performing and engaged culture.
• Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.

To succeed as our Front of House Administration Team Lead, you will:

• Be a confident and visible leader with a passion for customer service and operational excellence.
• Have strong people management and team development skills.
• Have experience managing appointments, bookings, diaries or patient pathways.
• Have strong organisational skills with the ability to manage competing priorities.
• Have good IT skills, including Microsoft Office applications.
• Have a flexible, proactive and solution-focused approach.
• Support effective patient pathway management, ensuring patients progress efficiently through their care journey.
• Ensure accuracy of patient demographics, insurance details, bookings and administrative processes.
• Manage staffing, annual leave, training and day-to-day operational performance.
• Use performance data and KPIs to identify improvements and drive service excellence.
• Act as an escalation point for patient, consultant and colleague concerns.
• Build strong working relationships with consultants, clinical teams and hospital stakeholders.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

It starts with you.