Front of House Administration Team Leader

nuffieldhealth; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Administration Team Leader to oversee the patient reception, bookings and front-of-house services. You will lead a dedicated team to ensure smooth operations and a welcoming experience from first contact to treatment.

This full-time, permanent role requires strong leadership, people management and excellent IT skills to handle appointments, registrations and patient pathways.

Qualifications

• Experience leading front-of-house teams.
• Experience managing appointments and patient pathways.
• Flexible, proactive and solution-focused approach.

Responsibilities

• Lead, coach and develop the front of house administration team.
• Ensure an exceptional patient experience across touchpoints from first contact through arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.

Skills

Leadership

People management

Customer service

Appointment bookings

IT skills

Tools

Microsoft Office

Job description

Front of House Administration Team Leader

Brighton Hospital | Administration | Full-Time | Permanent

£30,000 per annum depending on experience

37.5 hours per week

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

Join us as a Front of House Administration Team Lead at our Brighton Hospital and play a key role in delivering an outstanding experience for every patient from initial enquiry through to treatment. This is an exciting opportunity to lead a thriving customer-focused front of house team responsible for appointment bookings, outpatient administration and front-of-house services.

As our Front of House Administration Team Lead, you will:

• Lead, coach and develop the front of house administration team, creating a high-performing and engaged culture.
• Ensure an exceptional patient experience across all touchpoints, from first contact through to arrival and treatment.
• Oversee appointment bookings, registrations and front-of-house services.

To succeed as our Front of House Administration Team Lead, you will:

• Be a confident and visible leader with a passion for customer service and operational excellence.
• Have strong people management and team development skills.
• Have experience managing appointments, bookings, diaries or patient pathways.
• Have strong organisational skills with the ability to manage competing priorities.
• Have good IT skills, including Microsoft Office applications.
• Have a flexible, proactive and solution-focused approach.
• Support effective patient pathway management, ensuring patients progress efficiently through their care journey.
• Ensure accuracy of patient demographics, insurance details, bookings and administrative processes.
• Manage staffing, annual leave, training and day-to-day operational performance.
• Use performance data and KPIs to identify improvements and drive service excellence.
• Act as an escalation point for patient, consultant and colleague concerns.
• Build strong working relationships with consultants, clinical teams and hospital stakeholders.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.