Hospital Receptionist & Patient Experience Champion

Nuffield Health; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a friendly Receptionist to be the face of our hospital, ensuring visitors feel welcome and are directed to the right locations. This full-time, permanent role requires excellent communication and IT skills, with the ability to explain information clearly and with empathy.

You'll manage phone queries, book appointments, welcome patients in person, and support the admin team to keep the department running smoothly at 37.5 hours per week.

Qualifications

• Experience in healthcare administration or on reception.
• Ability to explain sensitive or complicated information clearly and empathetically.

Responsibilities

• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person and direct them to changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions
• Help people feel comfortable when they visit your department
• Use empathy and customer service skills to build positive relationships

Skills

Communication skills

IT skills

Keyboard skills

Education

Healthcare administration experience

Job description

Nuffield Health Brighton Hospital is seeking a friendly Receptionist to be the face of our hospital, ensuring visitors feel welcome and are directed to the right locations. This full-time, permanent role requires excellent communication and IT skills, with the ability to explain information clearly and with empathy.

You'll manage phone queries, book appointments, welcome patients in person, and support the admin team to keep the department running smoothly at 37.5 hours per week.