Front of House

Confidential; Leeds; Sur place; GBP 25 000 - 31 000; Plein temps

Résumé du poste

Confidential in Horsforth, Leeds is seeking a Front of House specialist to provide a warm welcome, manage the reception, greet visitors and coordinate refreshments. This day-to-day role is office-based, Monday to Friday 8:30am-5:00pm, with a focus on delivering excellent service and smooth administration.

You will handle meeting room prep, calls, deliveries and events support, using good IT skills and discretion with confidential information.

Qualifications

• Warm, friendly and professional demeanour with a customer service focus.
• Excellent organisational skills and keen eye for detail.
• Confident communication with a wide range of people, in person or over the phone.
• Good IT skills and basic Excel proficiency.

Responsabilités

• Greet visitors and clients, ensuring a welcoming first impression.
• Manage the reception area, answer calls and direct inquiries.
• Prepare meeting and training rooms, coordinate refreshments.
• Support events and provide essential administrative assistance.
• Handle post, deliveries and keep front-of-house areas tidy.
• Assist with records, documentation and general admin tasks.

Connaissances

Customer service mindset

Organisational skills

Communication skills

IT skills

Outils

Microsoft Office

Description du poste

Front of House

Location: Horsforth, Leeds
Salary: Up to 28,000
Hours: Monday to Friday, 8:30am-5:00pm
Working pattern: Fully office-based

Are you a warm, organised and proactive person who takes pride in making people feel welcome? Do you enjoy creating a professional first impression, delivering exceptional service and keeping everything running smoothly behind the scenes?

We're looking for a friendly and professional Front of House individual to join a welcoming team in Horsforth. This is a varied role where you'll be at the heart of the workplace, ensuring visitors, clients and colleagues receive a first-class experience every day.

From greeting guests and preparing meeting rooms to coordinating refreshments, supporting events and providing essential administrative assistance, no two days will be quite the same.

What will you be doing?

• Creating a warm welcome: Greeting visitors and clients, ensuring they feel comfortable and well looked after from the moment they arrive.
• Delivering excellent service: Managing the reception area, answering and directing calls, arranging refreshments and responding to requests professionally.
• Keeping everything running smoothly: Preparing meeting and training rooms, coordinating catering, managing post and deliveries, and ensuring front-of-house areas remain organised and presentable.
• Providing administrative support: Assisting with records, training coordination, documentation and general business administration.
• Helping bring people together: Supporting staff events, client meetings and workplace initiatives, helping to create a positive and engaging working environment.
• Taking ownership: Spotting issues before they become problems, finding practical solutions and making sure tasks are followed through.

What are we looking for?

You’ll be someone who genuinely enjoys helping others and understands the difference that excellent front-of-house service can make.

You’ll ideally bring:

• A warm, friendly and professional manner, with a strong customer service mindset.
• Excellent organisational skills and a keen eye for detail.
• Confidence communicating with a wide range of people, both face-to-face and over the telephone.
• A proactive, practical approach and the ability to use your initiative.
• Good IT and Microsoft Office skills, including Excel.
• The ability to juggle competing priorities while maintaining high standards.
• Discretion when handling confidential information.
• A flexible, collaborative attitude and a willingness to get involved wherever needed.

Previous experience in reception, front of house, hospitality, customer service or office administration would be valuable.