Customer Host / Front of House

JHR Recruitment; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

JHR Recruitment is seeking a Customer Host / Front of House to cover two sites in LS15 and Harrogate. This full-time role combines hospitality, reception and general operational support, delivering a warm welcome and high standards of presentation across both locations.

You will greet visitors, handle day-to-day queries, manage meeting room bookings, assist with catering and admin tasks, and help ensure smooth day-to-day operations in a busy customer-facing environment.

Qualifications

• Experience in customer service, hospitality, or reception is valued.
• Professional and well-presented with clear communication.
• Able to juggle multiple tasks and stay organised with attention to detail.

Responsibilities

• Meet and greet customers and visitors; provide excellent service.
• Act as friendly, approachable point of contact for queries.
• Manage meeting room bookings and ensure rooms are ready for use.
• Support with post, deliveries and general requests.
• Prepare refreshments and keep kitchens and refreshment areas clean and stocked.
• Assist with catering and event set-ups; maintain high presentation across locations.
• Carry out routine checks and report maintenance or cleanliness issues.
• Provide general admin support including data entry and record-keeping.

Skills

Customer service

Hospitality

Reception

Communication

Organisation

Attention to detail

Job description

Customer Host / Front of House

Locations: Alternating sites - LS15 & Harrogate

Salary: £27,500

Hours: Full Time, MondayFriday working hours will be either 8:00am4:30pm or 8:30am5:00pm

We are exclusively working with a growing organisation to recruit a Customer Host / Front of House position, working across two locations in LS15 and Harrogate.

This is a varied, people-focused role combining front of house, customer service, hospitality and general operational support. Youll be responsible for providing a warm and professional welcome to customers and visitors, while helping to ensure both locations run smoothly and are consistently presented to a high standard.

This would be a great opportunity for someone from a customer service, hospitality, retail or reception background who has extensive experience working in this field who enjoys working with people and is happy getting involved in a range of different responsibilities throughout the day.

What will you be doing?

• Meeting and greeting customers and visitors, providing excellent customer service.


• Acting as a friendly and approachable point of contact for day-to-day queries.


• Managing meeting room bookings and ensuring rooms are prepared and ready for use.


• Assisting with post, deliveries and general customer requests.


• Preparing refreshments and ensuring kitchen and refreshment areas remain clean, tidy and well stocked.


• Supporting with catering and the set-up of meetings and events.


• Ensuring reception, meeting rooms and communal areas are consistently well presented.


• Carrying out regular checks throughout the day and resolving any presentation or cleanliness issues.


• Supporting with general upkeep and reporting any maintenance requirements.


• Completing routine health, safety and compliance checks.


• Monitoring and replenishing stock and supplies.


• Providing general administrative support, including data entry and maintaining records.


• Working closely with the wider team to ensure the smooth day-to-day running of both locations.

What are we looking for?

• Previous experience within customer service, hospitality, retail, reception or administration would be beneficial.


• A confident and friendly communicator who enjoys interacting with people.


• Professional, approachable and well presented.


• Strong attention to detail with high standards of presentation.


• Organised and able to manage several tasks at once.


• Proactive with a willingness to get involved and help wherever needed.


• Comfortable working in a hands-on role rather than being solely desk based.


• Reliable, motivated and able to work both independently and as part of a team.


• Comfortable travelling between the LS15 and Harrogate locations.

This is an excellent opportunity for someone looking for a varied, customer-focused position within a growing organisation