Front Office & Admin Specialist | Flexi-time & Benefits

Twenty Twenty Consulting Ltd; Leeds; On-site; GBP 18,900 - 23,100; Full time

Benefits offered by this job

Company pension scheme

Flexi-time

Health care scheme

Job summary

Twenty Twenty Consulting Ltd is seeking a dynamic Receptionist to join their Leeds team. This role, initially covering maternity leave for 11 months, offers the potential for permanent employment. The Receptionist will create a welcoming environment by meeting and greeting clients, managing bookings, and handling calls professionally.

Candidates should possess excellent interpersonal skills and the ability to work independently while supporting the team. A professional appearance and a positive attitude towards change are key. The role provides a salary of £21,000 plus benefits including a pension scheme and health care.

Responsibilities

• Meet and greet clients and visitors in a professional manner.
• Support colleagues in delivering exceptional service.
• Keep front-of-house tidy and welcoming.
• Manage meeting room bookings and setups.
• Answer calls warmly and friendly.
• Transfer calls efficiently to colleagues.
• Manage deliveries and outgoing post.

Skills

Excellent interpersonal skills

Confident and enthusiastic personality

Professional appearance

Organisational skills

Positive response to change

Welcoming telephone manner

Attention to detail

Ability to work independently

Empathy to handle complaints

Job description

Salary: £21,000 + benefits including company pension scheme, flexi-time, health care scheme

My client has a fantastic opportunity for a dynamic, enthusiastic and self motivated Receptionist, who is passionate about delivering exceptional service, to join their team in Leeds.

Initially this is to cover maternity leave for 11 months but has the potential to develop into a permanent role.

Responsible for creating a WOW! experience for all visitors and callers to their office, maintaining the highest levels of professionalism at all times, your main responsibilities will include:

· Meeting and greeting all of the firm’s clients and visitors in a professional, welcoming way, creating a fantastic first impression.

· Become a ‘Communication Champion’ for my client, supporting and encouraging their people to consistently deliver a WOW! service through our communication

· Ensuring their front of house area (including meeting rooms, client lounge area and Reception) is tidy and welcoming at all times

· Managing and co-ordinating meeting room bookings, setting up rooms in advance of meetings/seminars taking place (catering/refreshments, furniture, skype/conference calls/audio visual equipment as required)

· Answering the telephone within agreed timescales responding to enquiries from callers in a warm, welcoming and friendly manner

· Transferring calls accurately and efficiently to colleagues within the firm

· Managing incoming deliveries and outgoing post

Skills + Experience

· Excellent interpersonal skills

· Confident and enthusiastic with the ability to build rapport easily with a variety of contacts

· A smart and professional appearance

· Ability to develop excellent working relationships within the office

· Uses initiative/positive response to change

· Professional and welcoming telephone manner

· Organised approach to work with excellent attention to detail

· Ability to work alone on reception cover as well as part of a wider support team

· Confidence and empathy to deal with complaints

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