Front-Line Housing & Safeguarding Officer

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 39,000 - 43,000; Full time

Job summary

Sandwell Metropolitan Borough Council is looking for a Housing Services Officer to deliver a proactive tenancy and estate management service. This front‑line role focuses on resolving complex cases that could threaten tenancy sustainability and safeguarding vulnerable residents.

You will address anti‑social behaviour, tenancy breaches and environmental concerns, champion tenant engagement, and promote safe, quality homes across Sandwell.

Qualifications

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
• Minimum of 2 years experience dealing tenancy-related services to customers.
• A good understanding of social housing tenancy and estate management issues.
• A good understanding of safeguarding and wellbeing concerns and appropriate interventions.
• An understanding of local and national issues that impact on Social Housing Tenants and Communities.

Responsibilities

• Identify and raise concerns around building and home safety when undertaking home and estate checks.
• Be aware of resident experience metrics and ensure customer service reflects best practice around engagement and neighbourhood management.
• Ensure that customer concerns are dealt with promptly and fairly to avoid escalation.
• Champion the voice of tenants and leaseholders and ensure tenant engagement is central to activities.
• Tackle community issues such as anti-social behaviour and promote environmental commitments.

Skills

Numeracy/Literacy Level 2

Customer service

Safeguarding awareness

Job description

Sandwell Metropolitan Borough Council is looking for a Housing Services Officer to deliver a proactive tenancy and estate management service. This front‑line role focuses on resolving complex cases that could threaten tenancy sustainability and safeguarding vulnerable residents.

You will address anti‑social behaviour, tenancy breaches and environmental concerns, champion tenant engagement, and promote safe, quality homes across Sandwell.