Housing Services Officer

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 39,000 - 43,000; Full time

Job summary

Sandwell Metropolitan Borough Council is looking for a Housing Services Officer to deliver a proactive tenancy and estate management service. This front‑line role focuses on resolving complex cases that could threaten tenancy sustainability and safeguarding vulnerable residents.

You will address anti‑social behaviour, tenancy breaches and environmental concerns, champion tenant engagement, and promote safe, quality homes across Sandwell.

Qualifications

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
• Minimum of 2 years experience dealing tenancy-related services to customers.
• A good understanding of social housing tenancy and estate management issues.
• A good understanding of safeguarding and wellbeing concerns and appropriate interventions.
• An understanding of local and national issues that impact on Social Housing Tenants and Communities.

Responsibilities

• Identify and raise concerns around building and home safety when undertaking home and estate checks.
• Be aware of resident experience metrics and ensure customer service reflects best practice around engagement and neighbourhood management.
• Ensure that customer concerns are dealt with promptly and fairly to avoid escalation.
• Champion the voice of tenants and leaseholders and ensure tenant engagement is central to activities.
• Tackle community issues such as anti-social behaviour and promote environmental commitments.

Skills

Numeracy/Literacy Level 2

Customer service

Safeguarding awareness

Job description

Title: Housing Services Officer

Grade/Salary: Band F, SCP 26-31 (£38,510- £43,149 per annum)

Contract Type: Permanent

Hours: 37 hours

Locations: Various across Sandwell

Job Summary:

We are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. This is a crucial front-line post, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community.

We expect our officers to:

• Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced
• Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour.
• Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation.
• Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities and engagement in all of its forms.
• Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments

Essential Requirements:

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum
• Minimum of 2 years experience of dealing tenancy-related services to customers
• A good understanding of social housing tenancy and estate management issues.
• A good understanding of Safeguarding and Wellbeing concerns and appropriate interventions
• An understanding of the local and national issues that impact on Social Housing Tenants and Communities Knowledge of Local Government and other public services.

Additional Information:

• Closing date: 30th October 2026
• Interviews will take place w/c 9th November 2026

*Please note that previous applicants need not apply*