Housing Services Officers

Sandwell Metropolitan Borough Council; Oldbury; Sur place; GBP 32 000 - 52 000; Plein temps

Résumé du poste

Sandwell Metropolitan Borough Council is seeking Housing Services Officers to deliver a proactive tenancy and estate management service. You will resolve complex tenancy cases, address nuisance behaviour, tenancy breaches and environmental concerns while safeguarding vulnerable residents.

You will also champion tenant engagement, monitor resident experience metrics, and promote neighbourhood well-being through best practices in engagement and local priorities such as anti-social behaviour

Qualifications

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
• Minimum of 2 years experience dealing tenancy-related services to customers.
• Good understanding of social housing tenancy and estate management issues.
• Good understanding of safeguarding and wellbeing concerns and appropriate interventions.
• Knowledge of local and national issues impacting social housing tenants and communities.

Responsabilités

• Identify and raise safety concerns during home and estate checks.
• Be aware of resident experience metrics and ensure customer service reflects best practice in engagement.
• Ensure customer concerns are dealt with promptly and fairly to avoid escalation.
• Champion the voice of tenants and leaseholders and tenant engagement in all forms.
• Tackle anti-social behaviour and domestic abuse while promoting environmental commitments.

Connaissances

Customer service

Neighbourhood management

Safeguarding awareness

Communication

Problem solving

Formation

Numeracy and Literacy Level 2 qualification or equivalent

Description du poste

We are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. This is a crucial front-line post, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community. We expect our officers to:

• Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced
• Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour.
• Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation.
• Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities and engagement in all of its forms.
• Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments
  Numeracy and Literacy Level 2 qualification or equivalent as a minimum
• Minimum of 2 years experience of dealing tenancy-related services to customers
• A good understanding of social housing tenancy and estate management issues.
• A good understanding of Safeguarding and Wellbeing concerns and appropriate interventions
• An understanding of the local and national issues that impact on Social Housing Tenants and Communities Knowledge of Local Government and other public services.