Proactive Housing & Neighbourhood Officer

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 32,000 - 52,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking Housing Services Officers to deliver a proactive tenancy and estate management service. You will resolve complex tenancy cases, address nuisance behaviour, tenancy breaches and environmental concerns while safeguarding vulnerable residents.

You will also champion tenant engagement, monitor resident experience metrics, and promote neighbourhood well-being through best practices in engagement and local priorities such as anti-social behaviour

Qualifications

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
• Minimum of 2 years experience dealing tenancy-related services to customers.
• Good understanding of social housing tenancy and estate management issues.
• Good understanding of safeguarding and wellbeing concerns and appropriate interventions.
• Knowledge of local and national issues impacting social housing tenants and communities.

Responsibilities

• Identify and raise safety concerns during home and estate checks.
• Be aware of resident experience metrics and ensure customer service reflects best practice in engagement.
• Ensure customer concerns are dealt with promptly and fairly to avoid escalation.
• Champion the voice of tenants and leaseholders and tenant engagement in all forms.
• Tackle anti-social behaviour and domestic abuse while promoting environmental commitments.

Skills

Customer service

Neighbourhood management

Safeguarding awareness

Communication

Problem solving

Education

Numeracy and Literacy Level 2 qualification or equivalent

Job description

Sandwell Metropolitan Borough Council is seeking Housing Services Officers to deliver a proactive tenancy and estate management service. You will resolve complex tenancy cases, address nuisance behaviour, tenancy breaches and environmental concerns while safeguarding vulnerable residents.

You will also champion tenant engagement, monitor resident experience metrics, and promote neighbourhood well-being through best practices in engagement and local priorities such as anti-social behaviour