Customer Service & Office Administration Specialist

AWD online; Wirral; On-site; GBP 20,000 - 25,000; Full time

Job summary

AWD online is hiring a Customer Service Administrator / Office Assistant in Bromborough, Wirral. The role supports customer service, logistics and purchasing administration for a manufacturer of bespoke identification products.

You will handle telephone and email enquiries, process orders and help maintain accurate information across internal systems. Working closely with multiple teams, you’ll help keep day-to-day office activity organised, professional and responsive, contributing to a

Qualifications

• Good literacy, numeracy and verbal communication skills.
• IT literate, with experience using Microsoft Office including Excel, Word and Outlook.
• Able to deliver high levels of customer service with minimal supervision.
• Confident communicator who listens well and can express information clearly.
• Able to work as part of customer service, logistics and purchasing teams.
• Organised, reliable and able to manage multiple priorities during busy periods.
• Positive, flexible and willing to learn new skills.
• Able to multitask and solve problems effectively.
• Good teamwork and co-operation skills.

Responsibilities

• Handle telephone and email enquiries, process orders and follow up customer requests.
• Maintain accurate information across internal systems.
• Support busy operational teams in customer service, logistics and purchasing.
• Use Outlook, Excel and EFACS to support order tracking and administration.
• Help keep day-to-day office activity organised, professional and responsive.

Job description

AWD online is hiring a Customer Service Administrator / Office Assistant in Bromborough, Wirral. The role supports customer service, logistics and purchasing administration for a manufacturer of bespoke identification products.

You will handle telephone and email enquiries, process orders and help maintain accurate information across internal systems. Working closely with multiple teams, you’ll help keep day-to-day office activity organised, professional and responsive, contributing to a