Front-End Experience Manager (Retail)

B&M Retail; Bishop's Stortford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Staff discounts

Portal discounts

Hospitality perks

Job summary

B&M Retail in Bishop's Stortford is seeking a Customer Service Manager to lead a busy front-end team and deliver outstanding shopping experiences for every customer. You will drive service standards, handle queries with care, and ensure fast, friendly service across days, evenings and weekends in a permanent, full-time role.

Join a growing retailer and elevate store performance. As part of the store management team, you’ll foster a welcoming environment and develop your team while delivering

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end to ensure great customer service.
• Keep queues moving and deliver fast, friendly service.
• Handle customer queries, issues and feedback with care.
• Drive service standards, KPIs and customer satisfaction.
• Create a welcoming, positive store atmosphere.

Skills

Cash management

Team leadership

Customer service

Decision making

Service standards

Job description

B&M Retail in Bishop's Stortford is seeking a Customer Service Manager to lead a busy front-end team and deliver outstanding shopping experiences for every customer. You will drive service standards, handle queries with care, and ensure fast, friendly service across days, evenings and weekends in a permanent, full-time role.

Join a growing retailer and elevate store performance. As part of the store management team, you’ll foster a welcoming environment and develop your team while delivering