Retail Front‑End Customer Service Manager

B&M Retail; Maidstone; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality & more

Job summary

B&M Retail in Maidstone is seeking a Customer Service Manager to lead the front end and deliver an outstanding shopping experience. You’ll guide the team to ensure fast, friendly service from the moment customers enter until they leave, in a busy, high-energy store.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service.
• Keeping queues moving and the experience fast, friendly, and efficient.
• Handling customer queries, issues, and feedback with confidence and care.
• Driving service standards, KPIs, and customer satisfaction scores.
• Creating a welcoming, positive store atmosphere customers enjoy.

Skills

Cash handling

Team leadership

Customer experience

Decision making

Service standards

Job description

B&M Retail in Maidstone is seeking a Customer Service Manager to lead the front end and deliver an outstanding shopping experience. You’ll guide the team to ensure fast, friendly service from the moment customers enter until they leave, in a busy, high-energy store.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.