Customer Service Manager

B&M Retail; Bishop's Stortford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Staff discounts

Portal discounts

Hospitality perks

Job summary

B&M Retail in Bishop's Stortford is seeking a Customer Service Manager to lead a busy front-end team and deliver outstanding shopping experiences for every customer. You will drive service standards, handle queries with care, and ensure fast, friendly service across days, evenings and weekends in a permanent, full-time role.

Join a growing retailer and elevate store performance. As part of the store management team, you’ll foster a welcoming environment and develop your team while delivering

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end to ensure great customer service.
• Keep queues moving and deliver fast, friendly service.
• Handle customer queries, issues and feedback with care.
• Drive service standards, KPIs and customer satisfaction.
• Create a welcoming, positive store atmosphere.

Skills

Cash management

Team leadership

Customer service

Decision making

Service standards

Job description

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Bishop Stortford store and be the driving force behind a brilliant shopping experience!

This is a hands‑on leadership role where you’ll own the front‑end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high‑energy store.

It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What You’ll Be Doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

What You’ll Bring

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast‑paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results-driven with a focus on high service standards

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.

• We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.