Customer Experience Manager - Front End Leadership

B&M Retail Limited; Manchester; Presencial; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts in stores

Colleague portal discounts

Hospitality & more

Resumo da oferta

B&M Retail Limited in Middleton, Manchester, is seeking a Customer Service Manager to lead a busy front-end team and deliver outstanding service from the moment customers enter the store until checkout. This permanent, full‑time role puts you at the heart of our customer experience.

You’ll develop staff, drive service standards and KPIs, handle customer queries with confidence, and create a welcoming store atmosphere. Flexibility across days, evenings and weekends is required.

Qualificações

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsabilidades

• Lead the front end and ensure every customer gets great service.
• Keep queues moving and the experience fast, friendly, and efficient.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Conhecimentos

Cash handling

Team leadership

Customer experience

Decision making

Service standards

Descrição da oferta de emprego

B&M Retail Limited in Middleton, Manchester, is seeking a Customer Service Manager to lead a busy front-end team and deliver outstanding service from the moment customers enter the store until checkout. This permanent, full‑time role puts you at the heart of our customer experience.

You’ll develop staff, drive service standards and KPIs, handle customer queries with confidence, and create a welcoming store atmosphere. Flexibility across days, evenings and weekends is required.