Front-End Service Leader — Customer Experience

B&M Retail; Wadebridge; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Employee discount

Colleague portal discounts

Career progression

Zusammenfassung

B&M Retail in Wadebridge is seeking a Customer Service Manager to lead the front-end team and drive a fast, friendly, high-quality shopping experience. You’ll own service standards, coach colleagues, manage cash processes, and ensure queues move smoothly in a busy store, with opportunities to progress.

This permanent, full-time role covers days, evenings and weekends in a dynamic retail environment. Join a growing retailer that values teamwork, inclusion and delivering exceptional customer

Qualifikationen

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.

Aufgaben

• Leading the front end, making sure every customer gets great service.
• Keeping queues moving and the experience fast, friendly, and efficient.
• Handling customer queries, issues, and feedback with confidence and care.
• Driving service standards, KPIs, and customer satisfaction scores.
• Creating a welcoming, positive store atmosphere customers enjoy.

Kenntnisse

Cash handling

Leadership

Customer service

Jobbeschreibung

B&M Retail in Wadebridge is seeking a Customer Service Manager to lead the front-end team and drive a fast, friendly, high-quality shopping experience. You’ll own service standards, coach colleagues, manage cash processes, and ensure queues move smoothly in a busy store, with opportunities to progress.

This permanent, full-time role covers days, evenings and weekends in a dynamic retail environment. Join a growing retailer that values teamwork, inclusion and delivering exceptional customer