Front-End Service Leader | Retail Customer Experience

B&M Retail Limited; Hoobrook; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Store discount

Colleague discounts

Job summary

B&M Retail Limited in Spennells is seeking a Customer Service Manager to lead the front-end team and drive a brilliant shopping experience. This permanent full-time role puts you at the heart of daily store operations, ensuring fast, friendly service from entry to exit.

You’ll manage cash processes, motivate staff across shifts, and own customer satisfaction metrics. Join a busy, high-energy environment with real opportunities to progress within a growing national retailer.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong customer service mindset with focus on KPIs.
• Experience handling cash with accuracy.
• Flexible availability across days, evenings, and weekends.

Responsibilities

• Lead the front end and ensure great service.
• Keep queues moving and the experience fast, friendly, and efficient.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Skills

Leadership

Customer service

Team management

Cash handling

Tools

POS systems

Job description

B&M Retail Limited in Spennells is seeking a Customer Service Manager to lead the front-end team and drive a brilliant shopping experience. This permanent full-time role puts you at the heart of daily store operations, ensuring fast, friendly service from entry to exit.

You’ll manage cash processes, motivate staff across shifts, and own customer satisfaction metrics. Join a busy, high-energy environment with real opportunities to progress within a growing national retailer.