Retail Customer Service Manager — Lead a Fast, Friendly Front End

B&M Retail Limited; Colchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail Limited in Colchester is seeking a Customer Service Manager to lead the front-end team and deliver a brilliant shopping experience. This permanent, full‑time role requires flexibility across days, evenings and weekends to keep queues moving and guest satisfaction high.

You will drive service standards, manage cash processes with accuracy, and create a welcoming store atmosphere that encourages customer loyalty and quick issue resolution.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast‑paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results‑driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling

People management

Customer service

Decision making

Service standards

Job description

B&M Retail Limited in Colchester is seeking a Customer Service Manager to lead the front-end team and deliver a brilliant shopping experience. This permanent, full‑time role requires flexibility across days, evenings and weekends to keep queues moving and guest satisfaction high.

You will drive service standards, manage cash processes with accuracy, and create a welcoming store atmosphere that encourages customer loyalty and quick issue resolution.