Customer Service Manager – Lead a Fast-Paced Retail Team

B&M Retail Limited; Bishop's Stortford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited in Bishop's Stortford is seeking a Customer Service Manager to lead a high‑energy front‑of‑store team and ensure a brilliant shopping experience. You’ll own the front end from entry to exit, drive fast, friendly service, and manage a busy store with KPIs and customer feedback.

This permanent, full‑time role requires flexibility across days, evenings and weekends, with opportunities to progress within a growing retailer.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast‑paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results‑driven with a focus on high service standards.

Responsibilities

• Lead the front end to ensure every customer gets great service.
• Keep queues moving and ensure the experience is fast, friendly, and efficient.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere that customers enjoy.

Skills

Cash handling

Team leadership

Customer experience

Decision making

Service standards

Job description

B&M Retail Limited in Bishop's Stortford is seeking a Customer Service Manager to lead a high‑energy front‑of‑store team and ensure a brilliant shopping experience. You’ll own the front end from entry to exit, drive fast, friendly service, and manage a busy store with KPIs and customer feedback.

This permanent, full‑time role requires flexibility across days, evenings and weekends, with opportunities to progress within a growing retailer.