Front-End Customer Service Manager (Retail Leadership)

B&M Retail Limited; Doncaster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Store discount

Colleague retailer discounts

Job summary

B&M Retail Limited is seeking a Customer Service Manager to lead the frontline team in our Doncaster store, delivering fast, friendly and efficient service. You will own the front-end experience from entry to checkout and drive high service standards across a busy, high-energy store.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.

Qualifications

• Experience leading front-line teams in a busy retail environment.
• Proven ability to manage cash processes with accuracy.
• Strong customer service focus with the ability to resolve issues promptly.
• Capable of making quick, sound decisions under pressure.

Responsibilities

• Lead the front end to ensure great service for every customer.
• Keep queues moving and the experience fast, friendly, and efficient.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming, positive store atmosphere for customers.

Skills

People leadership

Customer service

Cash handling

Decision making

Team motivation

Job description

B&M Retail Limited is seeking a Customer Service Manager to lead the frontline team in our Doncaster store, delivering fast, friendly and efficient service. You will own the front-end experience from entry to checkout and drive high service standards across a busy, high-energy store.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team.