Front-End Customer Service Manager - Lead Fast, Friendly Retail

B&M Retail; Tendring; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Benefits dieser Stelle

Store discount

Employee portal discounts

Benefits package

Zusammenfassung

B&M Retail is seeking a Customer Service Manager for our New Rayleigh store in the UK. This hands-on leadership role focuses on delivering a top-notch front-end experience and guiding a team to provide fast, friendly service in a high-energy retail environment.

The role requires flexibility across days, evenings, and weekends as part of the store management team. Join us to drive customer satisfaction and store performance with real opportunities for career progression.

Qualifikationen

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Aufgaben

• Lead the front end, making sure every customer gets great service.
• Keep queues moving and ensure fast, friendly experiences.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Kenntnisse

Cash handling

Team leadership

Customer service

Decision making

Service standards

Jobbeschreibung

B&M Retail is seeking a Customer Service Manager for our New Rayleigh store in the UK. This hands-on leadership role focuses on delivering a top-notch front-end experience and guiding a team to provide fast, friendly service in a high-energy retail environment.

The role requires flexibility across days, evenings, and weekends as part of the store management team. Join us to drive customer satisfaction and store performance with real opportunities for career progression.