Front-End Customer Service Manager - Retail Experience Leader

B&M Retail Limited; Kidderminster; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Store discounts

Colleague portal discounts

Résumé du poste

B&M Retail Limited is hiring a Customer Service Manager for our Spennells store in Kidderminster. You will lead the front-end team to deliver fast, friendly, and efficient service to every customer from entry to checkout.

As part of the store management team, you’ll drive service standards, handle customer queries, and create a welcoming atmosphere in a busy retail environment. The role is permanent and full-time, with flexibility across days, evenings, and weekends.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Proven ability to handle customer queries with confidence.
• Strong focus on delivering high service standards.

Responsabilités

• Lead the front end and ensure customers receive great service.
• Keep queues moving with fast, friendly service.
• Handle customer queries and feedback with care.
• Drive service standards and customer satisfaction scores.
• Create a welcoming store atmosphere for customers.

Connaissances

Leadership

Customer service

Cash handling

Team leadership

Decision making

Description du poste

B&M Retail Limited is hiring a Customer Service Manager for our Spennells store in Kidderminster. You will lead the front-end team to deliver fast, friendly, and efficient service to every customer from entry to checkout.

As part of the store management team, you’ll drive service standards, handle customer queries, and create a welcoming atmosphere in a busy retail environment. The role is permanent and full-time, with flexibility across days, evenings, and weekends.