Front‑End Customer Service Manager (Retail Leader)

B&M Retail; Larkhill; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Store discount

Colleague portal discount

Job summary

B&M invites you to join as Customer Service Manager in our Spennells store, leading a front-end team to deliver fast, friendly service from entry to checkout. This permanent, full-time role requires flexibility across days, evenings and weekends as part of the store management team, with a hands-on approach to creating a welcoming, high-energy shopping experience.

You’ll drive service standards, handle queries confidently, and coach colleagues to hit KPIs while fostering a positive

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end, ensuring every customer receives great service.
• Keep queues moving and maintain a fast, friendly, and efficient experience.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Skills

Team leadership

Customer service

Cash handling

Decision making

Job description

B&M invites you to join as Customer Service Manager in our Spennells store, leading a front-end team to deliver fast, friendly service from entry to checkout. This permanent, full-time role requires flexibility across days, evenings and weekends as part of the store management team, with a hands-on approach to creating a welcoming, high-energy shopping experience.

You’ll drive service standards, handle queries confidently, and coach colleagues to hit KPIs while fostering a positive