Front Desk Concierge & Admin Support

Westfield; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Westfield is seeking a professional Receptionist to welcome guests, direct visitors, book meeting rooms, answer calls, and maintain a neat front desk in our London office. This role plays a pivotal part in presenting a professional image and ensuring smooth day-to-day operations.

The position requires strong communication, multitasking, and organizational skills, with a proactive approach to providing information and support to staff and visitors.

Qualifications

• Proven work experience as a receptionist or front office role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment.

Responsibilities

• Greet and welcome guests as they arrive at the office, offering to take coats and refreshments.
• Direct visitors to the appropriate person and meeting room.
• Book meeting rooms and ensure they are clean and presentable.
• Answer, screen, and forward incoming phone calls.
• Keep the reception area tidy with necessary stationery and materials.
• Provide basic information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by monitoring access and issuing visitor badges.
• Order front office supplies and manage inventory.
• Set up meeting rooms for events and meetings.
• Arrange travel and accommodations for staff as needed.
• Create and submit monthly expense claims for Facilities.
• Provide overflow and admin support for Facilities manager and staff.
• Perform other clerical duties such as filing, photocopying, and faxing.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

Proactive problem solving

Tools

Microsoft Office Suite

Job description

Westfield is seeking a professional Receptionist to welcome guests, direct visitors, book meeting rooms, answer calls, and maintain a neat front desk in our London office. This role plays a pivotal part in presenting a professional image and ensuring smooth day-to-day operations.

The position requires strong communication, multitasking, and organizational skills, with a proactive approach to providing information and support to staff and visitors.