Front Desk & Visitor Experience Specialist

Mitie Group plc.; Medham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a professional Receptionist to deliver a high standard of guest service in a corporate office environment.

You will be the first point of contact for clients, visitors, and colleagues, ensuring a friendly, efficient welcome and smooth front-desk operations. Key duties include managing reception duties, handling calls, coordinating room bookings, supporting travel arrangements, and maintaining accurate records.

Qualifications

• Proven experience delivering high-quality customer service.
• Previous reception, hospitality, customer service, or administrative experience preferred.
• Experience working in a professional office or corporate environment is desirable.
• Knowledge of desk booking systems is advantageous but not essential.

Responsibilities

• Deliver an exceptional guest experience with a professional and welcoming service.
• Act as central point of contact for clients, visitors, contractors, and service providers.
• Manage reception duties: visitor registration, security passes, and travel requirements.
• Operate the switchboard and direct enquiries.
• Manage shared inboxes and respond to emails professionally.
• Coordinate meeting room, desk, and collaboration space bookings.
• Arrange taxis, shuttle services, travel tickets, and related enquiries.
• Handle guest and customer enquiries and escalate when needed.
• Maintain records, reports, databases, and electronic filing accurately.
• Manage post, couriers, and related administrative processes.
• Support audit activities through documentation preparation.
• Build relationships with clients and stakeholders; understand requirements.
• Keep knowledge of local amenities, transport, parking, hotels, and restaurants.

Skills

Customer service

Reception

Microsoft Office

Communication skills

Tools

Outlook

Word

Excel

Job description

Mitie Group plc. is seeking a professional Receptionist to deliver a high standard of guest service in a corporate office environment.

You will be the first point of contact for clients, visitors, and colleagues, ensuring a friendly, efficient welcome and smooth front-desk operations. Key duties include managing reception duties, handling calls, coordinating room bookings, supporting travel arrangements, and maintaining accurate records.