Executive Workplace Concierge & Guest Experience

Mitie Cleaning & Hygiene Services; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Salary Finance

MiDeals discounts

Cycle-to-work

Virtual GP

Job summary

Mitie Signature is seeking a proactive Workplace Concierge to deliver an exceptional workplace experience. You will welcome visitors, assist colleagues and clients, and provide professional front‑of‑house support in a fast‑paced environment.

Join a team focused on service excellence, collaboration across service lines, and continuous improvement while maintaining high standards of safety and guest care.

Qualifications

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Comfortable working independently and as part of a team.
• Strong attention to detail.
• Computer literate in Microsoft Office (Outlook, Word, Excel).
• Experience with visitor systems and AV support (desirable).
• Willingness to undertake training such as First Aid or SIA licence if required.

Responsibilities

• Deliver warm, confident and engaging welcomes to all visitors, colleagues and guests.
• Act as the first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge‑style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.
• Deliver services in line with company standards, SOPs, SLAs and KPIs.
• Maintain a strong understanding of contractual requirements and service expectations.
• Actively seek customer feedback and support continuous improvement initiatives.
• Support audits and compliance activities to maintain high service standards.
• Support front-of-house operations and wider workplace services when required.
• Manage visitor registration systems and provide guidance to users.
• Ensure reception and workplace areas are professional, organised and presentation‑ready.
• Liaise with service providers and contractors to ensure smooth delivery of services.
• Support internal events and meetings by providing operational front-of-house support.
• Maintain knowledge of on‑site services to guide and support colleagues and visitors effectively.

Skills

Customer service

Communication

Professional presence

Time management

Teamwork

Attention to detail

Microsoft Office

Visitor systems

AV support

First Aid training (Desirable)

Tools

Microsoft Office (Outlook, Word, Excel)

Visitor registration systems

AV equipment familiarity

Job description

Mitie Signature is seeking a proactive Workplace Concierge to deliver an exceptional workplace experience. You will welcome visitors, assist colleagues and clients, and provide professional front‑of‑house support in a fast‑paced environment.

Join a team focused on service excellence, collaboration across service lines, and continuous improvement while maintaining high standards of safety and guest care.