Front Desk & Guest Experience Specialist

Mitie Cleaning & Hygiene Services; England; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle to work

Life cover

Mitie Stars recognition

Training and development

Job summary

Mitie Cleaning & Hygiene Services in the United Kingdom is looking for a friendly receptionist to deliver a professional, welcoming experience to visitors. You will be the first point of contact and handle a range of front-desk duties in a corporate environment.

The role requires strong communication, organisation, and the ability to manage bookings and inquiries. Join Mitie to access a broad benefits package and opportunities for development within a leading facilities management provider.

Qualifications

• Proven experience delivering high-quality customer service.
• Reception, hospitality, or administrative experience preferred.
• Experience in a professional office environment desirable.
• Competent in Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication skills.

Responsibilities

• Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.
• Act as the central point of contact for clients, visitors, contractors, and service providers.
• Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.
• Operate the switchboard, answer calls promptly, and direct enquiries appropriately.
• Manage shared inboxes and respond to emails professionally and efficiently.
• Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.
• Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.

Skills

Customer service

Reception experience

Teamwork

Tools

Microsoft Office

Job description

Mitie Cleaning & Hygiene Services in the United Kingdom is looking for a friendly receptionist to deliver a professional, welcoming experience to visitors. You will be the first point of contact and handle a range of front-desk duties in a corporate environment.

The role requires strong communication, organisation, and the ability to manage bookings and inquiries. Join Mitie to access a broad benefits package and opportunities for development within a leading facilities management provider.