Front Desk & Visitor Experience Lead

Vanguard; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Vanguard is seeking a proactive Receptionist to provide a professional, welcoming front-of-house experience at our Manchester office. You will handle visitors, calls, and general admin while supporting meeting room coordination and office operations.

The role requires strong interpersonal skills, organisation, and discretion, with the ability to manage multiple priorities in a fast-paced environment. This is an office-based, full-time position.

Qualifications

• Front‑of‑house or reception experience is preferred.
• Excellent interpersonal and communication skills are essential.
• Strong organisational skills and the ability to prioritise multiple tasks.
• Proficiency in Microsoft Outlook, Teams, Word and Excel is required.
• Professional discretion and sound judgment are important.

Responsibilities

• Welcome visitors and act as the first point of contact at the office.
• Manage reception coverage during business hours and operate the switchboard.
• Direct inquiries to appropriate teams and maintain confidentiality.
• Coordinate meeting room bookings and liaise with Facilities, IT and Catering.
• Provide general administrative support and maintain office records and calendars.
• Support office events, onboarding activities, and crew engagement initiatives.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Tools

Microsoft Outlook

Teams

Word

Excel

Job description

Vanguard is seeking a proactive Receptionist to provide a professional, welcoming front-of-house experience at our Manchester office. You will handle visitors, calls, and general admin while supporting meeting room coordination and office operations.

The role requires strong interpersonal skills, organisation, and discretion, with the ability to manage multiple priorities in a fast-paced environment. This is an office-based, full-time position.