Front Desk & Guest Experience Lead

Latham & Watkins LLP; Manchester; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Group income protection

Life assurance

Pension plan

Wellness programs

Employee discounts

Job summary

Latham & Watkins LLP is seeking a friendly and proactive Receptionist to join our Manchester office. You will be the first point of contact for visitors and staff, ensuring a welcoming and efficient front desk experience while coordinating security and administration details.

You will support daily workflows, manage visitor profiles, and assist with events and space management, contributing to a standout workplace experience in a global law firm environment.

Qualifications

• Hospitality or customer service experience is preferred.
• High school diploma or equivalent is required.

Responsibilities

• Welcoming all personnel and external visitors.
• Registering visitors and coordinating details with building security and administration.
• Anticipating internal and external guest needs by understanding in-office services and work areas.
• Building and maintaining guest profiles to tailor support.
• Managing workplace assets and consumable inventory.
• Coordinating access badge administration for employees, contractors, and visitors.
• Coordinating internal and external office events in line with local responsibilities.
• Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, and seating areas.

Skills

Front desk

Guest services

Communication

EQ

Education

High school diploma

Job description

Latham & Watkins LLP is seeking a friendly and proactive Receptionist to join our Manchester office. You will be the first point of contact for visitors and staff, ensuring a welcoming and efficient front desk experience while coordinating security and administration details.

You will support daily workflows, manage visitor profiles, and assist with events and space management, contributing to a standout workplace experience in a global law firm environment.