Front Desk Supervisor – Luxury Hotel Group

Christchurch Harbour Hotel; Poole; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel stays discount

F&B discounts

Meals on duty

Employee development

Staff discounts platform

Job summary

Christchurch Harbour Hotel in Poole, United Kingdom, is seeking a Reception Supervisor to ensure exceptional guest service at the front desk and act as the first point of contact for guests. You should bring at least 2 years of hotel reception experience and ideally be trained in Opera PMS, with strong English communication skills.

Join Harbour Hotels for a structured career path, competitive salary, staff discounts on hotel stays and F&B, meals on duty, and access to development opportunities

Qualifications

• Minimum 2 years' experience in hotel reception.
• Experience with Opera PMS preferred but not essential.
• Excellent spoken and written English.

Responsibilities

• Serve as first point of contact for guests at reception.
• Support and supervise front desk team to ensure smooth check-in/out.
• Collaborate with hotel departments to deliver outstanding guest experiences.

Skills

Guest service

Supervision

Communication skills

Team leadership

Tools

Opera PMS

Job description

Christchurch Harbour Hotel in Poole, United Kingdom, is seeking a Reception Supervisor to ensure exceptional guest service at the front desk and act as the first point of contact for guests. You should bring at least 2 years of hotel reception experience and ideally be trained in Opera PMS, with strong English communication skills.

Join Harbour Hotels for a structured career path, competitive salary, staff discounts on hotel stays and F&B, meals on duty, and access to development opportunities