Luxury Hotel Reception Supervisor | Guest Experience Lead

Christchurch Harbour Hotel; Christchurch; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career progression

Internal promotions

Competitive salary

Training & development

Hotel stay & dining discounts

Benefits platform

Employee assistance program

Uniform provided

Meals on duty

Job summary

Christchurch Harbour Hotel is seeking a Reception Supervisor to lead guest services and ensure outstanding service at check-in and check-out. You will be the first point of contact, mentoring front desk colleagues and upholding Harbour Hotels’ standards across the Christchurch property.

The role requires a minimum of two years in hotel reception, excellent written and spoken English, and a proactive, guest‑focused attitude.

Qualifications

• Minimum of 2 years in hotel reception.
• Excellent written and spoken English.
• Experience delivering high standards of guest service.

Responsibilities

• Ensure every guest receives outstanding service at check-in and check-out.
• Be the first point of contact for guests, with a friendly, engaging manner.
• Lead and support front desk team to uphold brand standards across the property.

Skills

Customer service

English proficiency

Tools

OPERA PMS

Job description

Christchurch Harbour Hotel is seeking a Reception Supervisor to lead guest services and ensure outstanding service at check-in and check-out. You will be the first point of contact, mentoring front desk colleagues and upholding Harbour Hotels’ standards across the Christchurch property.

The role requires a minimum of two years in hotel reception, excellent written and spoken English, and a proactive, guest‑focused attitude.