Front Desk Supervisor: Lead with Calm, Guest-First Service

LGH Hotels Management Ltd; Chester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts on rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing resources

Free meals on duty

Free parking

Job summary

The Queen at Chester Hotel, managed by LGH Hotels Management Ltd, is seeking an experienced Hotel Reception Supervisor to lead the Front Office team and ensure guests receive a warm, seamless experience. You will supervise reception operations, support staff, and coordinate with Reservations, Housekeeping and Maintenance to deliver outstanding service.

As a visible leader, you will set high standards, handle guest inquiries professionally, and contribute to a positive, well-organised environment

Qualifications

• Has experience in a hotel reception or front office role and is ready to step into a supervisory position.
• Enjoys supporting and guiding others while remaining hands-on in service delivery.
• Leads naturally through calm communication, professionalism and example.
• Understands that confident teams create positive guest experiences.
• Is comfortable balancing operational responsibilities with people-focused leadership.

Responsibilities

• Supervise the daily operation of the hotel reception, ensuring high standards of service and professionalism.
• Support, guide and motivate the reception team, helping colleagues feel confident and engaged.
• Coordinate with Reservations, Housekeeping and Maintenance to ensure a smooth guest journey.
• Handle guest complaints and enquiries calmly and professionally, ensuring timely resolutions.
• Monitor occupancy levels and support staffing to meet operational needs.
• Ensure accurate billing and payment processes are followed consistently.
• Support the hotel’s online reputation by responding to guest reviews and feedback.

Skills

Hotel reception experience

Leadership

Front office

Job description

The Queen at Chester Hotel, managed by LGH Hotels Management Ltd, is seeking an experienced Hotel Reception Supervisor to lead the Front Office team and ensure guests receive a warm, seamless experience. You will supervise reception operations, support staff, and coordinate with Reservations, Housekeeping and Maintenance to deliver outstanding service.

As a visible leader, you will set high standards, handle guest inquiries professionally, and contribute to a positive, well-organised environment