Front Desk Supervisor - Guest Experience Leader

The Reach; Luton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Online GP access 24/7

Extensive training and development

Staff discounts on stays and dining

Inclusive work environment

Job summary

Lighthouse Hotel Management is seeking a Front Office Supervisor for the Courtyard by Marriott at Luton Airport. In this role you will lead a team of front desk agents, ensure a warm welcome for every guest, and maintain smooth reception operations.

You will mentor staff, handle guest requests and complaints with grace, and collaborate closely with housekeeping, concierge, and reservations to create memorable stays. A passion for service and strong English communication are essential.

Qualifications

• Experience leading a hotel reception or front desk team.
• Excellent verbal and written English communication.
• Strong guest-service and problem-solving focus.
• Organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with hotel management systems.

Responsibilities

• Lead front desk agents to deliver outstanding service and a warm welcome.
• Oversee daily reception operations and provide staff training.
• Collaborate with housekeeping, concierge, and reservations for seamless guest experiences.
• Resolve guest requests and issues with professionalism and efficiency.

Skills

Leadership

English communication

Guest service

Multitasking

Hotel software

Tools

Hotel management systems

Job description

Lighthouse Hotel Management is seeking a Front Office Supervisor for the Courtyard by Marriott at Luton Airport. In this role you will lead a team of front desk agents, ensure a warm welcome for every guest, and maintain smooth reception operations.

You will mentor staff, handle guest requests and complaints with grace, and collaborate closely with housekeeping, concierge, and reservations to create memorable stays. A passion for service and strong English communication are essential.