Front Office Supervisor

The Reach; Luton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Online GP access 24/7

Extensive training and development

Staff discounts on stays and dining

Inclusive work environment

Job summary

Lighthouse Hotel Management is seeking a Front Office Supervisor for the Courtyard by Marriott at Luton Airport. In this role you will lead a team of front desk agents, ensure a warm welcome for every guest, and maintain smooth reception operations.

You will mentor staff, handle guest requests and complaints with grace, and collaborate closely with housekeeping, concierge, and reservations to create memorable stays. A passion for service and strong English communication are essential.

Qualifications

• Experience leading a hotel reception or front desk team.
• Excellent verbal and written English communication.
• Strong guest-service and problem-solving focus.
• Organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with hotel management systems.

Responsibilities

• Lead front desk agents to deliver outstanding service and a warm welcome.
• Oversee daily reception operations and provide staff training.
• Collaborate with housekeeping, concierge, and reservations for seamless guest experiences.
• Resolve guest requests and issues with professionalism and efficiency.

Skills

Leadership

English communication

Guest service

Multitasking

Hotel software

Tools

Hotel management systems

Job description

We have a fantastic new vacancy for a Front Office Supervisor - in the Courtyard by Marriott - Luton Airport

Job Description

As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.

Responsibilities

• Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
• Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
• Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
• Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements

• Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.