Guest Experience Lead - Corporate Reception

Mitie Group; Southampton; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Mitie Group is seeking a Corporate Receptionist in Southampton to deliver exceptional customer service as the face of a corporate workplace. You’ll manage registrations, access passes, and welcome visitors, while supporting meetings, events, and general workplace operations with a hospitality-led, professional approach.

This is a dynamic, visible role requiring strong communication, attention to detail, and the ability to coordinate with facilities and guest services to ensure a seamless visitor

Qualifications

• Experience in reception, hospitality or customer-facing roles.
• Excellent communication and interpersonal skills.
• Professional presentation with attention to detail.
• Proactive, positive, solution-focused approach.
• Strong organisational skills with multi-priority management.
• Good knowledge of Microsoft Outlook, Teams and Word.
• Experience with visitor management or room booking systems is a plus.
• SIA licence is preferred; training will be provided for the right candidate.

Responsibilities

• Provide a warm, professional welcome to visitors and colleagues.
• Manage visitor registrations, access passes, and check-in/check-out.
• Create strong first impressions and smooth visitor journeys.
• Support meeting room operations and workplace events.
• Respond to queries with excellent customer service.
• Maintain reception and communal areas to high standards.
• Assist with health, safety, security, and emergency procedures.
• Act as an ambassador for the workplace with a hospitality-led approach.
• Collaborate with facilities and guest services for seamless service delivery.

Skills

Reception experience

Hospitality experience

Customer service

Communication skills

Interpersonal skills

Organisational skills

Microsoft Outlook

Microsoft Teams

Microsoft Word

Visitor management systems

SIA licence preferred

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

Mitie Group is seeking a Corporate Receptionist in Southampton to deliver exceptional customer service as the face of a corporate workplace. You’ll manage registrations, access passes, and welcome visitors, while supporting meetings, events, and general workplace operations with a hospitality-led, professional approach.

This is a dynamic, visible role requiring strong communication, attention to detail, and the ability to coordinate with facilities and guest services to ensure a seamless visitor