Front Desk Specialist — Guest Experience & Growth

Interstate Europe Hotels & Resorts; Brighton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Stream pay

Employee assistance

Incentives

Free parking

Job summary

Mercure Brighton Seafront Hotel is part of the Aimbridge Hospitality EMEA family. We are seeking a Front Office team member to welcome guests, manage check-in/check-out, and promote hotel services while maintaining brand standards and safety protocols.

Excellent communication, strong organizational skills, and attention to detail are essential. Basic IT skills are required; experience with Opera or Fidelio is a plus.

Qualifications

• Excellent communication skills, both verbal and written, are essential.
• Good organizational skills to manage reservations, check-ins/outs, and front desk flow.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills (Microsoft Office, email, internet); experience with hotel management systems such as Opera or Fidelio is an advantage.

Responsibilities

• Be the first and last point of contact for guests at the Front Office.
• Ensure smooth check-in/check-out process and relay guest feedback to Front Office Manager.
• Maximize room occupancy and promote hotel services and facilities through upselling.
• Ensure compliance with hotel security, fire regulations and health and safety legislation.
• Support colleagues across all areas to deliver a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Mercure Brighton Seafront Hotel is part of the Aimbridge Hospitality EMEA family. We are seeking a Front Office team member to welcome guests, manage check-in/check-out, and promote hotel services while maintaining brand standards and safety protocols.

Excellent communication, strong organizational skills, and attention to detail are essential. Basic IT skills are required; experience with Opera or Fidelio is a plus.