Front Desk Shift Leader — Guest Experience Champion

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor Restaurants

Bonus Breaks vouchers (complimentary/

Pension Scheme

Meals on duty

Career opportunities across 5000+ Acco

Wellbeing support

Job summary

IBIS London City Shoreditch, part of AccorInvest UK, is seeking a Reception Team Leader to welcome guests and lead the front desk team. You’ll drive guest satisfaction with a warm, professional approach and ensure policies are followed for smooth daily operations.

Fluency in English is required; a high-energy, guest‑focused mindset will help you succeed in this hotel with 348 rooms, Restaurant & Bar, and extensive Accor benefits. This is a full-time on-site role in London.

Qualifications

• Service focused personality is essential.
• Previous leadership experience is an asset.
• Prior experience with FOLS/OPERA or similar ACCOR hospitality systems.
• Strong interpersonal and problem solving abilities; lead by example.

Responsibilities

• Welcome guests and provide support and leadership to Reception Team Members.
• Contribute to guest satisfaction by delivering high-quality, warm and friendly service.
• Ensure department policies are understood and observed; supervise day-to-day operation to meet service standards.
• Handle guest concerns quickly, routing issues to correct teams to ensure memorable moments.

Skills

Service focused

Leadership experience

FOLS/OPERA experience

Interpersonal skills

Job description

IBIS London City Shoreditch, part of AccorInvest UK, is seeking a Reception Team Leader to welcome guests and lead the front desk team. You’ll drive guest satisfaction with a warm, professional approach and ensure policies are followed for smooth daily operations.

Fluency in English is required; a high-energy, guest‑focused mindset will help you succeed in this hotel with 348 rooms, Restaurant & Bar, and extensive Accor benefits. This is a full-time on-site role in London.