Front Office Team Leader

IBIS; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% discount in Accor Restaurant

Talent gym access

Uniform provided

Discounted hotel rates worldwide

Apprenticeship opportunities

Accor Academy

Job summary

IBIS London City Shoreditch, part of AccorInvest UK, is seeking a Front Office Team Leader to manage check-in/out, reservations and guest services, while driving guest satisfaction with warmth and efficiency.

You will support the Front Office Manager, develop procedures, mentor staff and promote the ALL Accor loyalty program. This role requires frontline hotel experience and flexible availability including evenings and weekends.

Qualifications

• Service-focused personality essential.
• Experience in front office required.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and attention to detail.
• Ability to work under pressure.
• Flexible working hours including evenings, nights, weekends, and bank holidays.
• Proficiency with Opera Cloud is preferred.

Responsibilities

• Oversee all front office activities including check-in/check-out, reservations, and guest services.
• Contribute to guest satisfaction by delivering high-quality service with a warm and friendly approach.
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Front Office Manager in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Promote the ALL Accor loyalty program to guests.

Skills

Service oriented

Front office experience

Leadership

Communication skills

Problem solving

Under pressure

Flexible hours

Tools

Opera Cloud

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Salary - £ 15.80/hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Talent gym access
• Stylish and functional uniform provided
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

Job Description

• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

As our next Front Office Team Leader, you…

• Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Front Office Manager in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Promote the ALL Accor loyalty program to guests.

Qualifications

• Service focused personality is essential
• Proficiency in hotel management software, particularly Opera Cloud is preffered.
• Prior experience in a front office department is required.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and keen attention to detail.
• Ability to perform effectively under pressure.
• Flexibility with working hours, including evenings, nights, weekends, and bank holidays.

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf