Returns Coordinator / Receptionist

Proprec; Tamworth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

31 days holiday

Healthcare plan

Life Assurance

Unpaid holiday option

Job summary

Proprec, a leading manufacturing group established for over 30 years in Tamworth, is seeking a Returns Coordinator/Receptionist to join its well‑established team. This dual‑role combines front‑of‑house responsibilities with key administrative support for the returns process.

Office‑based, 9:30am–5:30pm, Monday to Friday, with a salary up to £27,500 depending on experience. You will handle debit notes, respond to returns queries, liaise with internal and external partners, and maintain accurate

Qualifications

• Experience in customer service or administrative role is essential.
• Reception/front‑of‑house experience is desirable.
• Proficiency in Microsoft Office and ERP systems (e.g. Sage) is required.

Responsibilities

• Process debit notes and credits using internal systems.
• Respond to returns‑related queries via a shared inbox and coordinate with teams.
• Investigate discrepancies including pricing and debit queries.
• Coordinate returns and collections with internal departments, sales, and logistics providers.
• Maintain accurate records through scanning and archiving documentation.

Skills

Customer service

Administrative skills

Front‑of‑house

Tools

Microsoft Outlook

Microsoft Excel

ERP systems (Sage)

Job description

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organized, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.

Salary is up to GBP27,500 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.

Benefits

• 31 days holiday including Bank Holidays
• Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
• Life Assurance x 2
• up to 5 days extra unpaid holiday available at a salary sacrifice.

Your duties will include:

Returns Coordinator:

• Accurately process debit notes and credits using internal systems
• Manage and respond to returns-related queries via a shared inbox
• Investigate discrepancies including pricing, mis-picks, and debit queries
• Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
• Maintain accurate records through scanning and archiving documentation
• Monitor and report on outstanding returns and proactively follow up on open cases
• Support Credit Control in resolving return-related payment queries
• Provide general administrative support to the wider Customer Service team

Reception & Front of House:

• Act as the first point of contact for all visitors and incoming calls
• Operate a busy multi-line switchboard, directing calls efficiently
• Ensure all visitors are welcomed professionally and adhere to site procedures
• Maintain meeting rooms and front-of-house areas to a high standard
• Manage incoming and outgoing post
• Oversee office supplies, including refreshments and essential equipment
• Support general administrative tasks across the business as required

The successful candidate will demonstrate:

• Previous experience within a customer service and/or administrative role (essential)
• Prior reception or front-of-house experience (desirable)
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Experience using ERP systems (e.g. Sage or similar)
• A professional, approachable, and confident manner
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to prioritise effectively
• High levels of accuracy and attention to detail
• A proactive, solution-focused approach with the ability to use initiative