Front Desk & Patient Services Coordinator

Pennine Care; Oldham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Pennine Care is seeking a friendly and efficient front of house receptionist for the Oldham CAMHS clinic. This full-time role (37.5 hours/week) sits at NHS AfC Band 2 level, with a salary of £25,272 per annum, pro rata for the post as applicable.

The position involves managing clinic bookings, patient notes, and visitor inquiries within a busy healthcare setting. You will be the first point of contact for service users and staff, handling calls, directing visitors, and ensuring data quality and

Qualifications

• NVQ 2 or equivalent relevant experience is required.
• Reception and customer service experience is essential.
• Experience in a healthcare setting is desirable.

Responsibilities

• Provide front of house reception service for visitors, staff and service users.
• Receive and book in service users for clinics and schedule follow-up appointments.
• Answer telephone calls and handle queries in a courteous manner.
• Create, maintain and file case notes/medical reports to Trust standards.
• Input electronic clinical documentation and notes, and use EDT where available.
• Manage referrals and outpatient appointments on the computerised Records System.

Skills

Office Experience

Reception / Customer Service

Healthcare setting experience

Education

NVQ 2 or equivalent relevant experience

Job description

Pennine Care is seeking a friendly and efficient front of house receptionist for the Oldham CAMHS clinic. This full-time role (37.5 hours/week) sits at NHS AfC Band 2 level, with a salary of £25,272 per annum, pro rata for the post as applicable.

The position involves managing clinic bookings, patient notes, and visitor inquiries within a busy healthcare setting. You will be the first point of contact for service users and staff, handling calls, directing visitors, and ensuring data quality and